returns & exchange

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we offer 30 days from delivery to exchange and/or return a product. Please notify us as soon as possible so we can assist you, and provide an exchange or returns receipt. Ensure the product or its packaging is not used or damaged, and is in still in sellable condition. When sending back the product, ensure we are notified first. In the returns process any shipping costs which are incurred by the customer are not the responsibility of Soy & Ivy. Once the product is shipped please provide us with the tracking number.

If the product arrives to you damaged please notify us within 7 days of accepting the delivery.

We endeavor to assist you with any of your inquiries. Please contact us as soon as possible to soy_ivy@outlook.com or click on the ‘contact us’ tab on this website.